SHIPPING INFORMATION
Domestic:
Shipping is free for all Australian Orders over $100. Orders under $100 will be charged a $10 flat rate.
Domestic shipping orders will be received in 2-4 business days, this service can take longer in rural areas. If you are not present to accept your delivery a card will be left to advise where your parcel can be collected.
For domestic parcels we use Australia Post, you can track your parcel here http://auspost.com.au/track/track.html
USA:
Orders under $200 - $35 Flat Rate
Orders over $200 - $10
International (Non-USA)
Orders under $200 - $25 Flat Rate
Orders over $200 - $10
International shipping orders will be received in 5-10 business days, however this may be longer if goods are held up in customs. If you are not present to accept your delivery a card will be left to advise where your parcel can be collected.
For International parcels we use DHL. You can track your order here https://www.dhl.com/au-en/home/tracking.html
EASY RETURNS & EXCHANGES
Not quite what you wanted? No worries, send your gear and the original invoice within 30 days to the address below with instructions of how you would like to proceed (exchange or refund) and we will be in touch!
All orders in December 2022 are eligible for extended returns for 60 days from purchase.
Bondi Active
PO Box Q505
Sydney, NSW, 2000
Australia
Please note all items bought on sale, either online or instore, are final and cannot be returned
We have partnered with Refundid to offer instant refunds for your online returns. Follow Refundid’s 3 step process to receive your full refund instantly, even before shipping back your items.
- Ensure your items are in their original condition, clean and with tags attached
- Enter your details above or click here to receive your full refund instantly and purchase a pick-up or drop-off return shipping label.
- Ship your items back to Bondi Active (see address above)
We use measures to avoid any faulty or damaged products, although sometimes they slip through and make it to our shelves - we are only human after all. If you have any concerns about our product please contact us at info@bondiactive.com so we can get it sorted!