Shipping & Returns

SHIPPING & RETURNS 

SHIPPING

Orders are dispatched within 24 - 48 hours of being placed.
Please note that dispatch times may be slightly longer during sale periods and promotional events.
Our warehouse operates Monday to Friday, 9AM - 5PM AEST (excluding public holidays.)

AUSTRALIA & NEW ZEALAND

Standard shipping: $10 AUD (FREE on orders over $120)
Estimated delivery 2- 8 business days

Express shipping: $15 AUD 
Estimated delivery 1-4 business days 

Australian orders are shipped via Australia Post. 

UNITED KINGDOM & EUROPE 

Standard Shipping: £3.99 (FREE on orders £100)
Estimated delivery 3-5 business days 

Express Shipping: £6.99 
Estimated delivery 1-2 business days 

Please note that delivery timeframes are estimates only and may vary during promotional periods and public holidays.

UNITED STATES

Due to current import tariffs, we have unfortunately had to adjust our US pricing to reflect increased import costs.

The good news is that the price you pay at the checkout is the final price - you will not be charged any additional duties or taxes on delivery.

We appreciate your understanding and will continue to monitor the situation as changes occur. 

REST OF THE WORLD 

Standard Shipping: $10 AUD (FREE on orders over $120 AUD)
Estimated delivery 5-15 business days

International orders are shipped via DHL. 

RETURNS

SWIMWEAR RETURNS

Due to hygiene reasons, swimwear is not eligible for a refund.

Swimwear may be returned within 30 days for an exchange or credit note, provided the item is in its original, unworn condition with all tags and hygiene stickers attached. 

For hygiene reasons, we are unable to accept swimwear that has been worn or returned without its original hygiene sticker. 

EASY RETURNS & EXCHANGES 
For UK & EU returns & exchanges, please see the bottom of this page.

Please note that final sale items, whether purchased online or in store - are not eligible for return or exchange. 

All other sale items are eligible for an exchange or credit note only. These items are not eligible for a refund.

If a final sale item is returned to us, we will be unable to process it and will have it shipped back to you at your own expense. 

We've partnered with Refundid to offer instant refunds on eligible online returns. Simply follow Refundid's 3 step process to receive your refund instantly, even before shipping your items back. 

HOW TO RETURN YOUR ITEMS WITH REFUNDID

1. Ensure your items are in their original condition, unworn and with tags still attached.
2. Click here to receive your full refund instantly
   
3. Ship your items back to Bondi Active (see address below)

For any exchanges or if you'd prefer not to use Refundid, simply send your order and original invoice back to the address below within 30 days detailing if you would like an exchange or refund, and we will be in touch. For all exchanges please email admin@bondiactive.com before sending off your return to ensure that we have the item back in stock. 

Bondi Active 
PO Box Q505
Sydney, NSW, 2000
Australia 

We take great care to ensure all products meet our standards of quality before leaving our warehouse. If you believe you have received a faulty or damaged item, please contact us at admin@bondiactive.com and our team will be more than happy to assist you.

UK & EU RETURNS & EXCHANGES 

If you're returning an item from the UK or EU, please include: 
1. A copy of your order confirmation or receipt 
2. A note advising whether you would like a refund or an exchange. 

Please send your return to: 

Bondi Active 
Warehouse units 1-4
Gusted Hall Lane 
Hawkwell, Essex SS5 4JL
United Kingdom